UniPark

Public Offer

SaaS Service Agreement

1. General Provisions

This Offer defines the terms of providing UniPark SaaS services. The Client is considered to have agreed to the terms of the Offer from the moment of payment.

2. The Performer

LLC “RealSoft Akademy”, under the brand “Univora”.

3. Service Content

  • Digital parking management
  • Payment and tariff module
  • ANPR, QR, RFID integration
  • Analytics and reports
  • Technical support

4. Tariffs and Payment

  • Small / Medium / Large / Mega Park tariffs
  • Prices linked to BRV
  • One-time installation service
  • Discount for annual payment

5. SLA (Service Level Agreement)

  • Uptime: 99.5–99.9%
  • Response time: 1–24 hours
  • Support channels: Email, Telegram, tickets

6. Client Responsibilities

  • Correct equipment installation
  • Providing internet connection
  • Timely payment

7. Service Restrictions

  • 5 days — warning
  • 10 days — restricted mode
  • 30 days — temporary block

8. Liability

  • The Performer is not liable for lost profit due to system downtime
  • The Client is responsible for the equipment

9. Acceptance of Offer

  • Upon payment
  • Upon account creation